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COVID-19 PANDEMIC - Public attendance for consular services suspended

Given the seriousness of the Covid-19 pandemic in India and the need to take restrictive measures to protect public, employees and their families, the Consulate General of Portugal in Goa, in coordination with the Secretariat of State for Portuguese Communities, communicates that the public attendance for consular services are suspended.

 

Since it is an evolutionary situation, it may be necessary to make subsequent adjustment to the date for the re-opening of consular services.

 

Therefore, all appointments whose dates have passed stand cancelled. As soon as possible the same shall be re-scheduled.

 

During this period, the Consulate General will only provide emergency assistance, as long as they are duly proven, which must be sent to the following e-mails: consulado.goa@mne.pt and covid19.goa@mne.pt or following phone numbers between 8 am and 8 pm: 00 91 832 242 1524 and 00 91 832 242 1525.

 

You may also contact the MNE Covid-19 emergency line (covid19@mne.pt or telephone 00 351 217 929 755).

 

Outside normal business hours, you can contact the 24h line of the MNE through the electronic address gec@mne.pt or through the phones 00 351 217 929 714/15 and 00 351 961 706 472.

 

The issuance of travel or identification documents, delivery of visas, visas and registration or notary acts are not considered urgent.

 

The objective of this measure is to protect the Luso Community by appealing to everyone's understanding and support.

 

 

Ministry of Foreign Affairs sets up Hotline 13/03/2020

 

In order to give support to the Portuguese who are temporarily travelling abroad and need help returning to Portugal, the Ministry of Foreign Affairs (MNE) has set up the COVID-19 hotline, a service based on the email address (covid19@mne.pt) and the telephone line (+351 217 929 755). This hotline for travellers will be available on business days, between 9 am and 17 pm and, outside these hours, it will be complemented by the activity of the Consular Emergency Office, which is in operation 24 hours a day (+351) 961 706 472). With this decision, the MNE makes available, to the Portuguese travelling around the world, an additional service. It is destined, mainly, to provide information regarding the return to national territory in the event of occurring travelling difficulties in the country where they are located. The hotline will not be used to handle other consular matters such as issuing citizen cards, biometric passports or processing of visa applications, which follow their own and regular channels at the consular posts.

 

Lisbon, 13 March 2020

 

Portugal

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